Thank you for choosing Nipztv. We strive to provide high-quality products/services, and your satisfaction is important to us. This refund policy outlines the terms and conditions under which refunds may be granted.

 

1. Eligibility for refund:

Refunds will only be considered in the following circumstances:

• Service Outage: If you experience ongoing, unresolved service outages that materially affect your ability to use our IPTV Services.
• Technical problems: In the event of technical problems directly attributed to our services which cannot be resolved within a reasonable time.

 

2. Reimbursement Process:

• To request a refund, please get in touch with our customer support team at support@nipztv.com within 3 days of the issue occurring.

• Provide detailed information about the problem, including screenshots or error messages, to help us accurately assess the situation.

• Our team will review your request and, if eligible, process the refund within 7 days.

 

3. Non-refundable circumstances:

Refunds will not be issued in the following situations:

• User error: If the problem results from user error, such as incorrect configuration or misuse of the service.
• Changes in Preferences: If your mind or preferences change after purchase.

 

4. Subscription cancellations:

• You may cancel your subscription at any time and termination will be effective at the end of your current billing period. No refunds will be made for the remaining days of the billing cycle.

 

5. Contact details:

• For any refund-related inquiries, please get in touch with our customer support team at support@nipztv.com.

 

6. Policy changes:

• NIPZTV reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

By using our services, you agree to abide by the terms of this refund policy.

Thank you for choosing NIPZTV.